Returns & Refunds

We hope you will be happy with your purchase. However if for any reason you are not, please follow the following instructions for returning items.

Please check your purchase fully on receipt. Transit damage or any mistake must be reported within 5 days of delivery. If you change your mind for any reason and you wish to return your purchase you must notify us within 30 days in writing by email.

Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging.

Permoon Ltd retains the right to refuse a refund on any item not deemed to be resale able.

Please note that we do not offer a free returns service. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within a week.

Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well. We reserve the right to refuse a refund on any item if the above conditions have not been met. Please email our customer service team to arrange this.

If your purchase is misdescribed, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any questions please contact us using form below, we'll get back to you as quick as possible.